Effective Date: January 1, 2026

 

TigerMountain Foundation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website (tigermountainfoundation.org) or interact with our programs, forms, and services. By using our website, you agree to the practices described in this policy.

 

1. Information We Collect

Personal Information

We collect personal information you provide directly to us, including through:

• Contact forms: name, email address, phone number, and message content
• Volunteer intake forms: name, contact details, transportation status, medical concerns, emergency contact information, and volunteer interests
• Sponsor and partner inquiry forms: name, job title, company, email, phone, and details about your interest
• Newsletter and mailing list sign-ups: name and email address
• Donation processing: name, contact information, and payment details (processed by our third-party payment provider)

 

Automatically Collected Information

When you visit our website, we automatically collect certain technical data including:

• IP address and approximate location
• Browser type, version, and device information
• Pages visited, time spent, and navigation patterns
• Referring URLs and exit pages
• Cookie identifiers and similar tracking data

 

Information from Third-Party Tools

We use the following third-party analytics and advertising tools that collect data on our behalf:

• Google Analytics: Collects anonymized data about site traffic, user behavior, and session activity via cookies and tracking tags. Google may process this data on servers outside your country of residence.
• Meta Pixel (Facebook Pixel): A tracking tool that collects data about your actions on our website (such as page views and form completions) and may connect that data to your Facebook or Instagram account. This enables us to measure the effectiveness of our social media efforts and reach audiences on Meta platforms.
• Meta Conversions API: A server-side data sharing tool that sends certain event data (such as form submissions) from our server directly to Meta. This operates independently of browser-based cookies and supplements the Meta Pixel.
• GoHighLevel CRM: Our customer relationship management platform, which stores and processes contact data submitted through our forms and tracks communications across departments.

 

2. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and communications
• To process and coordinate volunteer registrations and program participation
• To manage donor and sponsor relationships
• To send newsletters, program updates, and event announcements to subscribers who have opted in
• To analyze website traffic and improve user experience
• To measure the reach and effectiveness of our digital communications and fundraising campaigns
• To comply with legal obligations and protect our organization
• To support grant reporting and organizational impact tracking

 

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following lawful bases as defined by the General Data Protection Regulation (GDPR):

• Consent: Where you have given explicit consent, such as signing up for our newsletter, submitting a contact or inquiry form, or consenting to media use through our volunteer intake form.
• Legitimate Interests: For analytics, security, and fraud prevention, where our interests do not override your fundamental rights.
• Legal Obligation: Where we are required to process data to comply with applicable law.
• Vital Interests: In limited circumstances, such as emergency medical situations involving volunteer participants.

You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

 

4. Cookies and Tracking Technologies

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. These cannot be disabled.
• Functional Cookies: Remember your preferences and improve your experience.
• Analytics Cookies: Collect anonymized data about how visitors use our site (Google Analytics).
• Marketing and Advertising Cookies: Track your interactions with our content to enable targeted advertising and measure campaign performance (Meta Pixel, Meta Conversions API).

 

Your Cookie Choices

You may control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect website functionality. For EU/UK visitors, we will request your consent for non-essential cookies in accordance with GDPR and ePrivacy requirements.

To opt out of Google Analytics tracking, you may use the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

To opt out of Meta’s use of your data for advertising, visit facebook.com/settings or your Meta account privacy settings.

 

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

Service Providers

• Third-party vendors who support our operations, including payment processors, email marketing platforms, CRM software (GoHighLevel), and website hosting providers
• Analytics and advertising platforms (Google, Meta) as described in Section 1
• All service providers are contractually required to handle your data securely and only for the purposes we specify

 

Legal Compliance

• When required by law, court order, or valid legal process
• To protect the rights, safety, or property of TigerMountain Foundation, our staff, volunteers, or the public

 

Organizational Transfers

• In the event of a merger, acquisition, or transfer of organizational assets, your data will remain protected under this policy or a successor policy of equivalent protection

 

SMS Messaging

No mobile opt-in data or SMS consent records will be shared with third parties or affiliates for marketing or promotional purposes. SMS data may be shared with aggregators and carriers solely for the purpose of message delivery.

 

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Volunteer records: retained for the duration of the volunteer relationship and up to 3 years following last activity
• Donor and sponsor records: retained for up to 7 years for financial and grant reporting purposes
• Contact form submissions: retained for up to 2 years
• Newsletter subscriber data: retained until you unsubscribe, after which it is deleted within 30 days
• Analytics data: retained per the default retention periods of Google Analytics (up to 26 months) and Meta (per their data policy)

 

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest where applicable
• Secure access controls and user authentication
• Regular security reviews and updates
• Staff and volunteer training on data handling
• Breach notification procedures in accordance with applicable laws

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

8. Your Rights

All Users

• Access, correct, or request deletion of your personal information
• Opt out of marketing emails by clicking “unsubscribe” in any email
• Opt out of SMS messages by replying “STOP”
• Request information about how your data is processed

 

GDPR Rights (EEA and UK Users)

If you are located in the European Economic Area or United Kingdom, you have additional rights under the GDPR:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to lodge a complaint: File a complaint with your local data protection authority (e.g., the supervisory authority in your EU member state or the UK ICO)

 

CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of the above rights, contact us using the information in Section 12.

 

9. Children’s Privacy

TigerMountain Foundation serves youth participants through our programs. We do not knowingly collect personal information directly from children under the age of 13 through our website without verifiable parental consent. For minors between 13 and 17 who participate in our volunteer programs, parental or guardian consent is obtained through our volunteer intake form. If you believe we have inadvertently collected information from a child without appropriate consent, please contact us immediately.

 

10. SMS Messaging

By opting into our SMS messaging services, you agree to receive text messages related to our programs, volunteer activities, events, and organizational updates.

• You will only receive messages if you have explicitly opted in
• Message frequency varies based on your interactions with TigerMountain Foundation
• To cancel, reply “STOP” at any time. A final confirmation will be sent and no further messages will follow.
• Reply “HELP” for support, or contact us at [email address]
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

No mobile opt-in data or consent records will be shared with third parties for marketing purposes.

 

11. International Data Transfers

TigerMountain Foundation is based in the United States. If you are accessing our website from outside the United States, including from the European Economic Area or United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Where we transfer data from the EEA or UK to the United States or other third countries, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms where required.

 

12. Third-Party Links

Our website may contain links to third-party websites, including our Amazon Wishlist and donation processing platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies. This Privacy Policy applies only to information collected directly by TigerMountain Foundation.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be posted on our website with the effective date. For material changes, we will notify subscribers by email or through a prominent notice on the website.

 

14. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to report a concern:

 

TigerMountain Foundation

Phone: 602-687-7725

Email: [email address]

Website: tigermountainfoundation.org

Mailing Address: [physical address]

 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.